Four Takeaways From The Pay Attention Social Listening Panel at Social Media Week

Beyond CEO David Hargreaves summarizes and comments on the “Pay Attention!: Social Listening” Panel from Social Media Week New York. Continue reading


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Categories: consumer insights, Earned Media, ROI & Modeling, Social Media, Web Analytics
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My Love/Hate Relationship With Automated Media Measurement

I wrote a guest blog post on Shonali Burke’s Waxing UnLyrical on the pros and cons of using automation in communications research today. The post reviews things that tools are starting to do really well, and points out a few … Continue reading


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Categories: Analytics & Measurement, ROI & Modeling, Social Media, Web Analytics

Seth Duncan to Speak At e-Metrics Marketing Optimization Summit

If you are attending the e-Metrics Summit next week, make sure to catch our Research and Development Director for Analytics, Seth Duncan, who will be on the Social Media Metrics Framework Faceoff Panel moderated by Shonali Burke, Principal of Shonali … Continue reading


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Categories: Analytics & Measurement, Events, ROI & Modeling, Social Media, Web Analytics
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Why Earned Media Optimization Belongs in your Digital Marketing Toolbox Along with SEO and Ad Optimization

Most marketers have by now figured out how to use search engine optimization and ad placement optimization to yield better results from their digital marketing efforts. But they are missing a third tool to help them get the best results. … Continue reading


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Categories: Analytics & Measurement, Brand Value, ROI & Modeling, Social Media, Web Analytics
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Using Web Analytics to Measure the Impact of Earned Online Media on Business Outcomes: A Methodological Approach

Republished From Institute For Public Relations Conversations Digest // “What do web analytics have to do with public relations?” It’s a good question, given that web analytics are most often used by SEO professionals and online marketers to track visitors … Continue reading


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Categories: Analytics & Measurement, ROI & Modeling, Social Media, Web Analytics
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What PR Professionals Need To Know About Web Analytics

[This post is from a guest post we contributed to Text 100's blog Hypertext earlier today, reposted here for those who missed it over at Hypertext] If your reaction to the headline was, “what on earth does Web analytics have … Continue reading


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Categories: Analytics & Measurement, ROI & Modeling, Social Media, Web Analytics
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Is PR Ready for the Digital Analytics Revolution?

Communications professionals are becoming increasingly savvy about digital media, but far too few companies take the opportunity to tie their PR efforts to business outcomes that can easily be measured through web analytics (e.g., website traffic, new business leads, white paper downloads, online … Continue reading


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Categories: Analytics & Measurement, ROI & Modeling, Web Analytics
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Companies Are Starting To Realize That Analysts, Not Software, Drive Insights

Forrester and Google announced the results of their study on trends in enterprise web analytics yesterday and the results suggest that companies are starting to realize that analysts, not software, produce useful insights. The study, which surveyed the web analytics … Continue reading


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Categories: Analytics & Measurement, Mainstream Media, ROI & Modeling, Social Media, Web Analytics
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On Building Brand Value and Emotional Loyalty Through Communications Strategy

The topic of emotional loyalty has been a topic of interest for us for a while, as it gives tantalizing clues to decoding what it is about certain brands that give them a halo effect in media coverage, and how … Continue reading


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Categories: Analytics & Measurement, Brand Value, Customer Satisfaction, Loyalty, Mainstream Media, ROI & Modeling
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The World’s Most Engaged Brands and How to Interpret Correlational Data

We were curious to read the recently published study correlating social media engagement and financial performance for the world’s 100 most valuable brands (per Interbrand), published by the Altimeter Group and WetPaint, since it covers an issue we are particularly … Continue reading


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