Two Great Examples Of Brands Rewarding ‘High Sharers’

Last month, we released a study, entitled the Science of Sharing. The findings, reported in Mashable among other places, showed that people who were classified as ‘High Sharers’ were three times more likely to recommend a product to a friend. … Continue reading


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Categories: Analytics & Measurement, Brand Value, Customer Satisfaction, Events, Loyalty, Next15, Social Media
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The Two Extremes of the Airline Industry

In the last 24 hours, a few interesting things have happened in the airline industry, but none of it should come as a surprise. Rather, the somber reality that American Airlines is filing for bankruptcy, and conversely the daring move … Continue reading


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Categories: consumer insights, Corporate, Creative & Development, Customer Satisfaction, Digital, Loyalty, Next15

Three Takeaways From The Science of Sharing

This morning we hosted an event at Soho House New York to share some new research we have done in conjunction with M Booth on what we call “The Science of Sharing”. We had a panel consisting of Frank Torres … Continue reading


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Categories: Analytics & Measurement, Brand Value, consumer insights, Digital, Earned Media, Events, Loyalty, Mainstream Media, Next15, Portfolio, Search & Web, Social Media, Web Analytics
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Wall-Posting Paradox

Last week Italian fashion house Versace disabled wall posts to its Facebook page after it became overrun with messages from activists railing against the brand’s use of sandblasting, a tactic that gives denim a rugged appearance. A petition started by … Continue reading


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Categories: consumer insights, Customer Satisfaction, Loyalty, Next15, Social Media
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Be “More Than Friends” With Your Consumers

The internet is one giant real-time playground where the popular kids still rule the school. And if you’re not friends with those kids, prepare to eat your lunch alone. Continue reading


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Categories: Brand Value, Earned Media, Loyalty, Social Media
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How to Build Your Facebook Presence

We have just released our Brand Interaction Study which helps to give some insights into the dos and don’ts for brands in running a Facebook presence. In talking to PR Week they asked us what we are doing with it so, given the article couldn’t cover them all, I thought it would be worth pulling out ten things we learnt from conducting the study which any brand can implement today. Continue reading


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Categories: Brand Value, Loyalty, Social Media
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Beyond Weekly Digest 6

On our minds for the week of 11/12-11/21:

Budapest, the travel gold rush, It’s Nice That future:content, have SEO spammers broken search?, automated media measurement (and the importance of humans), Beyond’s Brand Interaction Study and the Facebook Four, and what ever happened to the design process? Continue reading


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Categories: Analytics & Measurement, Beyond Team, Brand Value, Creative & Development, Customer Satisfaction, Earned Media, Earned Media Optimization, Loyalty, Roundup, Social Media, Web Analytics
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On Building Brand Value and Emotional Loyalty Through Communications Strategy

The topic of emotional loyalty has been a topic of interest for us for a while, as it gives tantalizing clues to decoding what it is about certain brands that give them a halo effect in media coverage, and how … Continue reading


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Categories: Analytics & Measurement, Brand Value, Customer Satisfaction, Loyalty, Mainstream Media, ROI & Modeling
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